Refund policy
We want you to be happy with your purchase. If you receive an eligible product that you would like to return, you may request a return within 7 days of delivery.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 7 days of delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, accessories, and other included items where applicable.
- The product must not be damaged due to misuse, improper handling, or normal wear and tear.
- Proof of purchase/order details may be required.
Certain products may not be eligible for return due to hygiene, customization, or other product-specific restrictions. Any such restriction will be mentioned on the relevant product page.
How to Request a Return
Contact us at microgazet@gmail.com with:
- Order number
- Product name
- Reason for return
- Clear photographs/videos of the product, if applicable
Our team will review your request and provide the next steps.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method or through another appropriate method, depending on the payment provider and circumstances.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
Return Shipping
If the return is due to receiving a wrong, damaged, or defective product, please contact us before sending the item back.
For other eligible returns, return shipping may be the customer's responsibility unless otherwise stated by Slavia.